According to RCA theory, Zoe's action of using old QCs instead of fresh ones is classified as what type of violation?

In the context of RCA (Root Cause Analysis) theory, Zoe's action of using old quality controls (QCs) instead of fresh ones is classified as a routine violation. This classification is based on the nature of the behavior and the consistent habits or practices that individuals may develop in their work environment. A routine violation occurs when someone does not adhere to established procedures or standards, often due to familiarity or a habitual manner of carrying out tasks, leading to deviations from the ideal practices.

In this scenario, Zoe's choice to use old QCs suggests that she may have become accustomed to this practice without considering the established guidelines that recommend using fresh ones for optimal quality assurance. Routine violations are often the result of ingrained habits that are not necessarily linked to a lack of knowledge or skill but rather to the frequent, habitual decisions made over time that can lead to lapses in following protocols.

Understanding Zoe's action as a routine violation highlights the importance of reinforcing proper practices and providing reminders of procedural compliance to prevent such occurrences in the future.