How long is a case defined as backlogged if it is not completed?

A case is defined as backlogged if it is not completed within 30 days. This timeframe is critical as it allows for timely resolutions and ensures that cases are addressed efficiently. When a case remains open and unaddressed for longer than this period, it indicates a delay in processing, which can adversely affect the individuals involved and lead to significant administrative burdens.

By implementing the 30-day standard, organizations can focus on improving workflows and prioritizing cases that require attention, thus maintaining overall operational effectiveness and accountability.