True or False: Corrective action and RCA should focus on behavior and individuals responsible for the nonconforming event.

The assertion that corrective action and root cause analysis (RCA) should focus on behavior and individuals responsible for the nonconforming event is false. Instead, these processes should emphasize identifying and addressing systemic issues that contribute to nonconformities, rather than singling out individual behaviors.

The focus on systems rather than individuals is critical because it helps to prevent future occurrences by improving processes, communication, training, and organizational culture. Blaming individuals can create a punitive environment that discourages open communication and learning from mistakes. Therefore, an effective corrective action process seeks to understand the underlying causes of a problem, examining how systems or processes may have led to the issue, and developing solutions that enhance overall performance without placing undue blame on people. This approach fosters a culture of continuous improvement.